Returns & Satisfaction Guarantee

Refund & Return Policy

Last Updated: June 2026
At Baobo Animate Goods, every artwork is individually handcrafted using authentic vintage electronic components. We take great pride in the quality of our products and want every customer to feel confident when ordering from us.
If there is ever an issue with your order, we will do our best to make it right.

Quality Commitment

Every artwork is carefully handcrafted and thoroughly inspected before shipment to ensure it meets our quality standards.
Due to the handmade nature of our products, slight variations may occur and are considered part of the uniqueness of each piece.

Authentic Vintage Components Guarantee

Our artworks are created using genuine vintage electronic devices and components.

As many of these components are decades old, minor signs of age, wear, or manufacturing variations may be present and are not considered defects.

Order Cancellation

Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, production materials may have already been prepared or work may have begun. In such cases, cancellation requests may not be accepted.
Custom or personalized orders cannot be canceled once production has started.

Returns

Non-Customized Products

For non-customized items, return requests may be accepted within 30 days of delivery.
To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
Original shipping fees are non-refundable.

Custom & Personalized Products

Because each custom artwork is made specifically for the customer, customized or personalized products are non-returnable and non-refundable unless:

The item arrives damaged.
The item arrives defective.
We made an error in fulfilling the order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the damaged item
Photos of the shipping box and packaging
A description of the issue

After review, we may offer one of the following solutions:

Free replacement
Partial refund
Full refund

The appropriate resolution will depend on the specific circumstances.

Lost Packages

If tracking indicates that a package has been lost during transit, please contact us.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Please note that delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control are not considered lost packages.

Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or provide an appropriate solution at no additional cost.

Refund Process

Once your refund request has been approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Most refunds appear within 5–10 business days.

Non-Refundable Situations

Refunds will not be provided for:

Change of mind after production has begun.
Minor variations inherent to handmade products.
Natural aging characteristics of vintage components.
Damage caused by misuse, improper handling, or unauthorized modifications.
Delays caused by customs, weather, or shipping carriers.

Customer Satisfaction

Your satisfaction is important to us.
If you experience any issue with your order, please contact us before opening a dispute or chargeback. Our team will work with you to find a fair and reasonable solution.
We stand behind every piece we create and appreciate your support of handmade vintage technology art.